The Trustee for the Arid Recovery Trust (‘Arid Recovery’) relies heavily on donations and sponsorship's for funding of its work restoring and conserving Australia’s arid zone. As these contributions are non-refundable, please give due consideration to any contribution you wish to make to Arid Recovery before forwarding funds to Arid Recovery.
Merchandise returns or refunds
If you’re not completely satisfied with your purchase for any reason we will happily refund or replace your goods.
Please contact us within 30 days on 08 8671 2402 or by email at email@example.com for information how to return your merchandise.
If there was a mistake on our part or goods are damaged Arid Recovery will pay for return postage of goods purchased.
Events and tours
Arid Recovery may provide a refund for tickets purchased or payments made, in the event that for some reason, Arid Recovery finds it necessary to cancel an event, visit or stay. (e.g. if there is an extreme weather event).
Arid Recovery will also, on application in writing to the Office Manager, consider a refund for:
- Tickets purchased or payments received for social events or functions where extenuating circumstances have prevented attendance; and
- Deposits held or payments made on visits or stays providing that written advice is received a minimum of 14 days ahead of the starting date for the visit or stay.
Arid Recovery reserves the right to assess applications for refunds on their merit and, in all circumstances, retains sole discretion as to whether to provide a refund, in certain circumstances a deposit may be retained or cancellation fee applied.
To request a refund please email firstname.lastname@example.org.
This document reflects Arid Recovery's Refund Policy as at November 2014. Arid Recovery reserves its right to amend the Refund Policy at any time without notice to you.
Any questions? Please call us on 08 8671 2402